FAQ SOS

FAQ

Do I need to create an account to place an order?

Yes! You need to create an account to let us know your delivery location and contacts. However you can explore our website and add items to cart!

Is my personal information kept secret?

It's our most important duty to take the security and privacy of our customers' personal data. We have implemented various security measures and follow industry best practices to ensure that your data is safe and secure with us.

Can I make changes to my order once it’s placed?

We're sorry but you can't make changes to orders if once placed

How long will my order take to ship?

We ship all orders within two to three business days, but please refer to the shipment time for preorder products on the product page solely.

How do I know which size fits me?

We have provided you the size chart that is listed on each product page.

Can I track my order online?

Yes. We will provide the link to track your order’s shipping status to your registered email address once your order has been shipped. You will get all the updates on your provided email.

Can I return my order?

You can return a product within 10 days from the date of delivery.

Can I exchange my order?

We have provided you the exchange time of your product for 9 days from the date of delivery.

On what conditions exchange can be done?

The product should be labeled as it was received.
It should be in it's original condition.
Product shouldn't be washed.
Product shouldn't be worn.
If the same product is available on our website.

What if the same product for exchange is not available?

If you can't place your order exchange when not available in website, You have option to return it and the best is to gift it.

How can I place my return request?

Please follow these simple steps to initiate your return: Step 1: Go to My Account Step 2: Click My Orders Step 3: Select the order/product you wish to return. Step 4: Click on return. Step 5: Select reason for your return. Step 6: Upload clear images of the product, make sure the hand tag is attached to the product. Step 7: Select the address for pick up. Your return process is completed. Your return will be approved within 24-48 hours if it meets the criteria of being unwashed, unused and having all tags still attached. Once approved, you will be notified through the website and your provided email.

Can I cancel my order?

You can cancel an order before it is dispatched. But once the order has been shipped, it cannot be cancelled.

What are the shipping charges?

We offer free shipping within India for all orders above Rs. 1499. Rather than that, Shipping costs are factored on the basis of your shipping address.

Is there an extra payment for GST?

Prices shown on the website are inclusive of GST.

Do you ship globally?

Not at the moment. We are currently distributing our products within India only.

How do I contact your customer service?

You can get in touch with us at Email- theshadesofskin@gmail.com.

What payment methods can I use, is COD available?

You can place your order using any of the available online payment methods, or through cash on delivery. All online transactions are secured by Razorpay.

Can I buy your products offline or through retail?

We are currently accepting orders online only.

I received a wrong item, what should I do?

Please contact us at theshadesofskin@gmail.com within 24 hours of delivery with an image of the product received.

How do I know how to care for my products?

Please refer to the product care section on the product page next to the product description and use your product as per the guidance.

FREE & FAST DELIVERY

Shipping within 7 days across India.

RETURN POLICY

Returns within 10 days.

Write us at support@theshadesofskin.com

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