FAQs
Answers on sizing, shipping, Cash on Delivery, returns and exchanges at The Shades of Skin.
What makes The Shades Of Skin different?
We don't create traditional collections. We publish limited-edition chapters—each with its own story, identity, and artwork. Every chapter is produced only once and becomes part of our permanent archive after it sells out.
Why are your products limited?
Every chapter is limited to 201 pieces. Once a chapter is sold out, it will never be restocked or reproduced.
Why does delivery take 10–15 days?
Every garment is made to order. Your T-shirt is printed, quality checked, and carefully prepared after your order is placed, ensuring every chapter meets our quality standards.
How long does it take to dispatch my order?
Orders are typically dispatched within 3–5 business days after payment confirmation.
Can I return or exchange my order?
Since every product is made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, or personal preference. However, if you receive a damaged, defective, or incorrect product, we'll gladly arrange a replacement. Please refer to our Return & Exchange Policy for complete details.
How do I choose the correct size?
Please refer to our Size Guide before placing your order. If you're unsure, feel free to contact us before ordering.
What fabric do you use?
We carefully select premium-quality heavyweight cotton designed for comfort, durability, and everyday wear. Every garment is created to deliver a structured fit with a premium feel.
How should I wash my garment?
Please follow the care instructions included with your order to help preserve the fabric and artwork for years to come.
Can I cancel my order?
Orders may be cancelled only before production begins. Once your garment enters production, cancellations are no longer possible because every chapter is made specifically for you.
How can I track my order?
Once your order has been dispatched, you'll receive a tracking link via email or SMS (where applicable).
Do you ship across India?
Yes. We currently ship across India through our trusted courier partners. International shipping may be available in selected regions.
How can I contact The Shades Of Skin?
You can reach us anytime through our Contact page or by email. We'll be happy to assist you.