Return & Refund Policy

📌 Eligibility for Returns

You may request a return or exchange under the following conditions:

• You received a damaged or defective product
• You received an incorrect product
• The size does not fit (only if size exchange is applicable)

Return requests must be raised within 10 days from the date of delivery.

❌ Non-Returnable Items

Returns or exchanges will not be accepted if:

• The product has been used, washed, altered, or damaged after delivery
• Original tags, labels, or packaging are missing
• The return request is made after the allowed return period
• Products purchased during sale / clearance (unless defective)

🔁 Return Process

To initiate a return:

• Email us at theshadesofskin@gmail.com
• Mention your Order ID
• Attach clear images or a short video showing the issue

Our team will review your request and respond within 2–3 business days. If approved, we will arrange a pickup or provide return instructions.

🚚 Return Shipping

• If the return is due to our error (wrong or defective item), return shipping will be free of cost.
• For all other approved returns, shipping charges may be borne by the customer.

💰 Refund Policy

• Refunds are processed only after quality inspection of the returned product.
• Approved refunds will be credited to the original payment method.
• Refund processing time: 5–7 business days after inspection.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after receiving necessary details.

🔄 Exchange Policy

• Exchanges are subject to product availability.
• Only one exchange per order is allowed.
• If the requested size or product is unavailable, a refund will be initiated.
• Exchange requests must be raised within 7 days from the date of delivery.

📦 Undelivered / Refused Orders

If an order is returned due to:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery

Shipping charges will be deducted from the refund, or the order may be cancelled without refund of shipping fees.

⛔ Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order or before shipment.
• Once shipped, orders cannot be cancelled.

To cancel an order, contact us immediately at: theshadesofskin@gmail.com

⚠️ Important Notes

• Slight color variation may occur due to lighting or screen settings.
• Return approval is subject to quality verification.
• Abuse of the return policy may lead to order restrictions.

📩 Contact Us

🔄 Policy Updates

The Shades of Skin reserves the right to modify or update this Return & Refund Policy at any time without prior notice.