Shipping Policy

📦 Order Processing Time

• All orders are processed within 24–48 business hours after successful payment.
• Orders are not shipped or delivered on Sundays or public holidays.
• During high-demand periods (sales, promotions, festivals), processing times may be slightly longer.
• Once your order is shipped, you will receive a confirmation message/email with tracking details.

🚛 Shipping & Delivery Timeline

We currently ship across India.

• Metro cities: 3–5 business days
• Non-metro / remote areas: 5–7 business days

Delivery timelines may vary depending on:

• Location and pin code
• Courier partner availability
• Weather conditions or unforeseen delays

💰 Shipping Charges

• Shipping charges (if applicable) are clearly displayed at checkout before payment.
• Any additional charges such as COD fees will be mentioned during checkout.

📍 Delivery Address

• Orders will be delivered to the address provided at checkout.
• Please ensure that your address, contact number, and pin code are accurate.
• The Shades of Skin is not responsible for delivery failures due to incorrect or incomplete address details.

🔁 Undelivered / Returned Shipments

If an order is returned due to:

• Incorrect address
• Unavailability of recipient
• Refusal to accept delivery

The customer may be required to bear re-shipping charges, or the order may be cancelled after deduction of shipping costs.

🧾 Tracking Your Order

• Tracking details will be shared via SMS or email once your order is shipped.
• You can track your shipment using the provided tracking link.

❌ Shipping Delays

While we strive to deliver on time, delays may occur due to factors beyond our control, including:

• Courier delays
• Natural disasters
• Government restrictions

The Shades of Skin shall not be held liable for delays caused by such circumstances.

🔄 Address Changes

• Address changes are allowed only before shipment.
• Once an order is shipped, address modification is not possible.

For address changes, contact us immediately at: theshadesofskin@gmail.com

📩 Contact Us

🔄 Policy Updates

The Shades of Skin reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.